# Error "You need an active subscription ..." **URL:** \ **Category:** Bear Web\ **Tags:** bug\ **Created:** [July 8, 2025, 8:36am UTC](https://community.bear.app/t/error-you-need-an-active-subscription/17474 "2025-07-08T08:36:37Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![marc-io](https://avatars.discourse-cdn.com/v4/letter/m/3be4f8/32.png) [@marc-io](https://community.bear.app/u/marc-io)\ **Post date:** [July 8, 2025, 8:36am UTC](https://community.bear.app/t/error-you-need-an-active-subscription/17474/1 "2025-07-08T08:36:37Z")
**Operation system** : Windows 11 **Web Browser** : Edge and Vivaldi. * * * ## Bug report **What were you doing** : Trying to login or start web app via stored authentication via Edge or Vivaldi, in normal and private mode. **What feature did you use** : Login. **What happened** : After login I get an error saying: “You need an active subscription to access Bear Web”. I have an active Pro subscription. I’ve double checked that in the iOS and macOS settings. **What did you expect to happen** : No error. It was working fine a few weeks ago. * * * **Feedback:** ---
**Author:** ![marc-io](https://avatars.discourse-cdn.com/v4/letter/m/3be4f8/32.png) [@marc-io](https://community.bear.app/u/marc-io)\ **Post date:** [July 8, 2025, 10:28am UTC](https://community.bear.app/t/error-you-need-an-active-subscription/17474/2 "2025-07-08T10:28:28Z")
Update: it now suddenly works again. ---
**Author:** ![bru](https://dub1.discourse-cdn.com/flex013/user_avatar/community.bear.app/bru/32/179_2.png) [@bru](https://community.bear.app/u/bru)\ **Post date:** [July 8, 2025, 10:41am UTC](https://community.bear.app/t/error-you-need-an-active-subscription/17474/3 "2025-07-08T10:41:13Z")
Hi, thanks for the feedback. It could have been a temporary network issue. Let us know if this happens again.