# Unable to log in to bear web using password or passkey **URL:** \ **Category:** Bear Web\ **Created:** [August 9, 2025, 1:30pm UTC](https://community.bear.app/t/unable-to-log-in-to-bear-web-using-password-or-passkey/18011 "2025-08-09T13:30:10Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![rodolform](https://dub1.discourse-cdn.com/flex013/user_avatar/community.bear.app/rodolform/32/7023_2.png) [@rodolform](https://community.bear.app/u/rodolform)\ **Post date:** [August 9, 2025, 1:30pm UTC](https://community.bear.app/t/unable-to-log-in-to-bear-web-using-password-or-passkey/18011/1 "2025-08-09T13:30:10Z")
**Operating System:** Windows 11 Pro, Version 23H2 (Build 22631.4460) **Web Browser:** Chrome, Version 139.0.7258.66 **Bug Report** **What were you doing:** Trying to log in. **What feature did you use:** Web version — attempted to log in using password and passkey. **What happened:** After entering my email and password, the site loads for about 3 seconds, then the login screen reappears as if I had not logged in. **What did you expect to happen:** I expected to log in successfully and be able to use the site normally. ---
**Author:** ![rodolform](https://dub1.discourse-cdn.com/flex013/user_avatar/community.bear.app/rodolform/32/7023_2.png) [@rodolform](https://community.bear.app/u/rodolform)\ **Post date:** [August 9, 2025, 1:31pm UTC](https://community.bear.app/t/unable-to-log-in-to-bear-web-using-password-or-passkey/18011/2 "2025-08-09T13:31:41Z")
I try with Firefox and have the same issue. ---
**Author:** ![rodolform](https://dub1.discourse-cdn.com/flex013/user_avatar/community.bear.app/rodolform/32/7023_2.png) [@rodolform](https://community.bear.app/u/rodolform)\ **Post date:** [August 9, 2025, 1:36pm UTC](https://community.bear.app/t/unable-to-log-in-to-bear-web-using-password-or-passkey/18011/3 "2025-08-09T13:36:36Z")
There were other tabs trying to perfom the open authentication, so it didn’t work. Thanks ---
**Author:** ![bib](https://avatars.discourse-cdn.com/v4/letter/b/ee7513/32.png) [@bib](https://community.bear.app/u/bib)\ **Post date:** [August 10, 2025, 12:41pm UTC](https://community.bear.app/t/unable-to-log-in-to-bear-web-using-password-or-passkey/18011/4 "2025-08-10T12:41:33Z")
Hi, I have the exact same issue using Firefox and Edge, but I have no other tab trying to open authentication. ---
**Author:** ![rodolform](https://dub1.discourse-cdn.com/flex013/user_avatar/community.bear.app/rodolform/32/7023_2.png) [@rodolform](https://community.bear.app/u/rodolform)\ **Post date:** [August 10, 2025, 1:49pm UTC](https://community.bear.app/t/unable-to-log-in-to-bear-web-using-password-or-passkey/18011/5 "2025-08-10T13:49:40Z")
Today this problem appears again, i’m unable to connect using chrome and another web browser. ---
**Author:** ![jujoje](https://avatars.discourse-cdn.com/v4/letter/j/3ec8ea/32.png) [@jujoje](https://community.bear.app/u/jujoje)\ **Post date:** [August 10, 2025, 11:14pm UTC](https://community.bear.app/t/unable-to-log-in-to-bear-web-using-password-or-passkey/18011/6 "2025-08-10T23:14:16Z")
I’ve got the same issue on Chrome (linux: 131.0.6778.265) ---
**Author:** ![jujoje](https://avatars.discourse-cdn.com/v4/letter/j/3ec8ea/32.png) [@jujoje](https://community.bear.app/u/jujoje)\ **Post date:** [August 11, 2025, 5:29am UTC](https://community.bear.app/t/unable-to-log-in-to-bear-web-using-password-or-passkey/18011/7 "2025-08-11T05:29:53Z")
Also get the same behaviour on Chrome on Windows and on Edge as well. ---
**Author:** ![TehShrike](https://dub1.discourse-cdn.com/flex013/user_avatar/community.bear.app/tehshrike/32/3204_2.png) [@TehShrike](https://community.bear.app/u/TehShrike)\ **Post date:** [August 12, 2025, 12:36pm UTC](https://community.bear.app/t/unable-to-log-in-to-bear-web-using-password-or-passkey/18011/8 "2025-08-12T12:36:59Z")
I am having the same issue on Windows 11, in Firefox and Chrome, even after clearing cookies. Sign in, enter the 2-factor authentication that Apple pops up on my phone, get the sign in dialog a few seconds later. In the developer logs I see a request to `https://api.apple-cloudkit.com/database/1/iCloud.net.shinyfrog.bear/production/public/users/caller` that got a 421 response. The request’s querystring is `?ckWebAuthToken=null&ckAPIToken=[some valid-looking token]` ---
**Author:** ![bru](https://dub1.discourse-cdn.com/flex013/user_avatar/community.bear.app/bru/32/179_2.png) [@bru](https://community.bear.app/u/bru)\ **Post date:** [August 12, 2025, 6:19pm UTC](https://community.bear.app/t/unable-to-log-in-to-bear-web-using-password-or-passkey/18011/9 "2025-08-12T18:19:10Z")
@TehShrike @jujoje @rodolform @bib we’re looking into this but there have been no changes recently on the Bear login logic. Are you using ADP by any chance? That caused issues in the past (but it was apparently solved by Apple recently). ---
**Author:** ![rodolform](https://dub1.discourse-cdn.com/flex013/user_avatar/community.bear.app/rodolform/32/7023_2.png) [@rodolform](https://community.bear.app/u/rodolform)\ **Post date:** [August 12, 2025, 6:31pm UTC](https://community.bear.app/t/unable-to-log-in-to-bear-web-using-password-or-passkey/18011/10 "2025-08-12T18:31:43Z")
Hi, I’ve never used ADP ---
**Author:** ![TehShrike](https://dub1.discourse-cdn.com/flex013/user_avatar/community.bear.app/tehshrike/32/3204_2.png) [@TehShrike](https://community.bear.app/u/TehShrike)\ **Post date:** [August 12, 2025, 8:45pm UTC](https://community.bear.app/t/unable-to-log-in-to-bear-web-using-password-or-passkey/18011/11 "2025-08-12T20:45:03Z")
I just double-checked, advanced data protection is off. I was able to use Bear Web fine from this same computer+browser about a week ago. Let me know if you want me to capture any requests or log anything out. ---
**Author:** ![bib](https://avatars.discourse-cdn.com/v4/letter/b/ee7513/32.png) [@bib](https://community.bear.app/u/bib)\ **Post date:** [August 13, 2025, 8:24am UTC](https://community.bear.app/t/unable-to-log-in-to-bear-web-using-password-or-passkey/18011/12 "2025-08-13T08:24:55Z")
I use ADP but I didn’t have a problem until recently. Disabling ADP implies no longer having encryption for Bear notes, right? And it’s also disabled for all other iOS applications, right? ---
**Author:** ![rodolform](https://dub1.discourse-cdn.com/flex013/user_avatar/community.bear.app/rodolform/32/7023_2.png) [@rodolform](https://community.bear.app/u/rodolform)\ **Post date:** [August 13, 2025, 10:23am UTC](https://community.bear.app/t/unable-to-log-in-to-bear-web-using-password-or-passkey/18011/13 "2025-08-13T10:23:48Z")
I just double-checked, and Advanced Data Protection is off. Right now, if I try to log in, after about two seconds Bear Web disconnects my account, and the login page appears on the screen again. ---
**Author:** ![bru](https://dub1.discourse-cdn.com/flex013/user_avatar/community.bear.app/bru/32/179_2.png) [@bru](https://community.bear.app/u/bru)\ **Post date:** [August 13, 2025, 10:44am UTC](https://community.bear.app/t/unable-to-log-in-to-bear-web-using-password-or-passkey/18011/14 "2025-08-13T10:44:25Z")
> [@rodolform](#): > > after about two seconds Bear Web disconnects my account, and the login page appears 🤔 any are you using any extension? ---
**Author:** ![rodolform](https://dub1.discourse-cdn.com/flex013/user_avatar/community.bear.app/rodolform/32/7023_2.png) [@rodolform](https://community.bear.app/u/rodolform)\ **Post date:** [August 13, 2025, 1:43pm UTC](https://community.bear.app/t/unable-to-log-in-to-bear-web-using-password-or-passkey/18011/15 "2025-08-13T13:43:30Z")
No, and i test in the Firefox too,have the same issue. Now i managed to log in using pass-key in chrome. ---
**Author:** ![bru](https://dub1.discourse-cdn.com/flex013/user_avatar/community.bear.app/bru/32/179_2.png) [@bru](https://community.bear.app/u/bru)\ **Post date:** [August 13, 2025, 3:57pm UTC](https://community.bear.app/t/unable-to-log-in-to-bear-web-using-password-or-passkey/18011/16 "2025-08-13T15:57:11Z")
@TehShrike @jujoje @rodolform @bib could you check if you’re still experiencing this issue? We found (and fixed) a regression in the way assets of conflicted notes were loaded that could justify the issue you experienced (i.e. the session being terminated and the log in screen showing up again). ---
**Author:** ![rodolform](https://dub1.discourse-cdn.com/flex013/user_avatar/community.bear.app/rodolform/32/7023_2.png) [@rodolform](https://community.bear.app/u/rodolform)\ **Post date:** [August 14, 2025, 2:29pm UTC](https://community.bear.app/t/unable-to-log-in-to-bear-web-using-password-or-passkey/18011/17 "2025-08-14T14:29:45Z")
This morning i logged in and everything seemed normal. Thanks! @bru ---
**Author:** ![TehShrike](https://dub1.discourse-cdn.com/flex013/user_avatar/community.bear.app/tehshrike/32/3204_2.png) [@TehShrike](https://community.bear.app/u/TehShrike)\ **Post date:** [August 14, 2025, 6:59pm UTC](https://community.bear.app/t/unable-to-log-in-to-bear-web-using-password-or-passkey/18011/18 "2025-08-14T18:59:58Z")
Verified fixed for me. Thanks! ---
**Author:** ![jujoje](https://avatars.discourse-cdn.com/v4/letter/j/3ec8ea/32.png) [@jujoje](https://community.bear.app/u/jujoje)\ **Post date:** [August 17, 2025, 11:12pm UTC](https://community.bear.app/t/unable-to-log-in-to-bear-web-using-password-or-passkey/18011/19 "2025-08-17T23:12:28Z")
Looks lile it’s fixed for me too 🙂