What were you doing: writing a new note in Bear web
What feature did you use: no particular feature, just making and writing in a new note
What happened: The new note never synced/showed up on my iphone app at all. After copying the whole thing somewhere else for safekeeping, I refreshed the page and it was completely gone. However, if I make or edit notes on my phone app, those show up immediately on web. I have had this issue on and off since I started trying to use the web version, so I haven’t used it much. I do have bear pro.
What did you expect to happen: notes or changes made in web version to sync/show up on my phone
Feedback: not sure if I am doing something wrong but I would like to be able to use the web version more…
Hi, thanks for the feedback, I’m very sorry your notes failed to sync. We’re investigating this issue as a priority. Can you confirm if it happens every time or just in some cases? Other details that would be useful are if you installed any extension on your browser.
Hi, it doesn’t seem to happen all the time, it has worked on and off the past few months when I have tried to use it. It is working today right now. I have adblock, dark reader, and tab copy extensions installed. Thanks!
For me it happens too sometimes. For me it usually happens after a several hours of having Bear tab open, usually at the end of the business day. Changes stop propagating. It would be awesome to have some heartbeat or something so we find out relatively quickly that changes don’t reach the server.
I have Edge browser.
I tried to look into dev console but there’s nothing useful it seems - I can investigate if you give me some guidelines what to look for.
P.S. I was pushed to Windows recently at work and you are my saviors. Must admit that I tried Obsidian but the experience was so horrible that I went for Bear Web - still so much better even in Beta! So thank you!
Hi, thanks for confirming you experience this too (but sorry it happens to you too). We may actually use some help on this, as we haven’t been able to replicate the issue within the core team. I will add some debugging information to the console log in the next build and ask you to check that (it’ll probably happen at some point next week).
This is exactly my experience as well. I use Bear Web as a way to access/edit my notes on my work laptop - I keep the window open all the time, and I find that if it’s been open for a while it simply and quietly stops syncing, still allowing me to make changes but never sending them to the server. I’ve got into the habit of refreshing the pages before trying to make edits.
Hi all (@that_jonasw@lubosek@allison@Pdxpectations ), first of all thank you for providing feedback on this issue: it’s all extremely useful to us, since we found it difficult to replicate consistently. We did push some bug fixes yesterday that were aimed at solving (or at least mitigating) this issue. Could you confirm (whenever you have the opportunity) if you’re still experiencing the sync failures?
I have also been having the same problem. It started a couple of days ago I have tired multiple different things to get it to sync but from my end the notes that I create on my web browser literally don’t exist on my iOS app no matter what I do. Not sure what could have triggered it.
Today something new happened. When i refreshed the webpage to see if that would force a sync, it deleted everything I wrote today. Thankfully I had copied a save of it somewhere else or I would have lost hours of work!
I really hope you guys can fix this soon. I love this app.
Hi, now that others have pointed it out I notice the same pattern, where it fails to sync if I come back to the tab and start writing something after not using it for a while.
If I try to reload the page after writing something that did not sync, I get a little popup that says “Reload page? Changes you made may not be saved.” However, if I remember to reload the page before doing anything then everything seems to sync and work fine.
Unfortunately I still experienced this issue when I tested it this morning–my changes did not sync after I opened my laptop for the first time today and tried to make a new note. It did work when I came back to the tab a couple hours later, though. Then this evening I tested it and my changes failed to sync again before refreshing the page.
The times it didn’t work (at least today, I haven’t kept track in the past) were after I had closed my laptop and opened it later. I have my computer set to “hibernate” instead of just sleep when I close it, maybe that makes the browser inactivate differently or something?
That’s precious info @allison , thank you so much for sharing your experience. Behaviour upon hybernation on Windows PCs is definitely something worth investigating more!
I’ve had similar issues with sync not working. I’ve been using Bear Web on Desktop for two weeks now (FF 146.0.1 on Windows 11, have been using Bear as a PWA).
What happened the other day was that I have been writing up several new notes on desktop and when I finally closed Bear, the browser gave me a warning that the data hasn’t been saved and might be lost if I carry on (the warning you usually get in the browser when there’s an unsubmitted form) but I ignored it, since the Bear UI didn’t give me any indication that it hadn’t synced. The next day, I realised that all the notes in question were lost – bonus info: I had opened up Bear in the morning, left it open and closed the laptop lid to have it go into hibernate and only created the new notes in the evening, without reopening Bear again – this, of course, could be part of the reason why sync had stopped working.
After this incident, I’m unsure if I want to keep using Bear Web. It’s too risky as of right now and my ideas are too precious.
Same thing happening to me, using Bear Notes Web (“Bear Web”) from my Windows PC on the Brave browser (I haven’t tried other browsers), so I will sadly have to discontinue usage of Bear, as I have lost confidence in it. After creating a new note and letting the browser sit idle for at least 20 seconds (allowing more than enough time to synch to my iOS device), the notes never synch to my iOS device, and when I try to exit the browser, it says “Leave Page? Changes may not be saved.” Please fix - I love everything else about the app, and please let me know when fixed so I can give it another try.
I tested syncing from web app to my IPhone. I updated a current note, and then started a new note and the sync was almost instantaneous. I am on a Samsung Chromebook+. I am on ChromeOS beta 144.0.7559.37
Thanks everybody for the extra info. Rest assured we’re actively looked into this. Sadly we didn’t manage to replicate the issue consistently on our test machines, so troubleshooting it is taking some time. We’ll keep you posted here as usual with any progress on our part.
Today I was at work (meaning using windows and Bear Web extensively) after a long time and unfortunately I can still observe the behavior. After a couple of hours the notes stopped syncing.
Is there anything specific to watch for in js dev console that would identify that an edited note was not synced?
Just to provide more info on my env: I’m behind a ZScaler proxy and (sometimes) within a VPN, so there’s a lot of stuff entering the game and potentially complicating debugging.
not right now, but we’re actively exploring options to make that information readily available from the UI; currently the alert window when trying to close the tab is an indication that there is unsaved work, but obviously that’s not good enough (it is intended just as an extra safety check)
Meanwhile, I pushed a small improvement to the bug reporting code. @lubosek, @bnnotes101, @niqwithq@allison, @Rauhaan, @that_jonasw it would be amazing if you could test the current version at web.bear.app - please note that THE ISSUE IS NOT FIXED YET, so just use a test note rather than any valuable writing of yours!
Many thanks for your continued support and cooperation!
– bonus info: I had opened up Bear in the morning, left it open and closed the laptop lid to have it go into hibernate and only created the new notes in the evening, without reopening Bear again – this, of course, could be part of the reason why sync had stopped working.
