Operation system: Windows 11 Version 10.0.26200 Build 26200
Web Browser: Chrome 148.0.7778.179
What were you doing: Bear Web didn’t show any notes
What feature did you use: Bear Web
What happened: Didn’t show any notes
What did you expect to happen: Show notes
Feedback: I try to run in private tab, but the results are the same
Hi, thanks for the report… and sorry for the bad experience, obviously the notes should appear.
We’ll investigate and will keep you posted here.
Hi @bru
I try on Brave browser and i had the same issue:
Continue to display just two notes:
{ "uuid" : "28db7366-5ad9-40fe-becc-edfde270d916", "serverErrorCode" : "AUTHENTICATION_REQUIRED", "reason" : "request needs authorization", "redirectURL" : " Sign In - Apple " }
Thanks for the extra data. So it does display “some” notes, ok.
The Sentry errors are curious, can I ask if you have any extension that could be blocking the communications? Sentry is the service we use to trace errors.
Hi, i don’t have any extension, and i tested in 3 different browsers and had the same issue.
Also, i tested direct in iphone safari, and the same happen.
great, thanks. One last question, just to clarify: do you have a Bear Pro subscription?
Yes, i have Bear Pro subscription active.
Hi, this morning I logged into Bear Web, and all my notes are visible again.
What did you do to fix it?
Hey, sorry for the late reply. That’s great news, actually no specific fix was deployed on the web app.
I’ve recently had the same issue. When I create a new note on the web version, it syncs for like a minute, then just stops syncing altogether. I’m using Chrome.
Signed up only to post the same frustration. Hours of work lost because the web app simply does not tell you that it stopped syncing. Put laptop to sleep, reopened it and Bear web lost the local copy - it simply downloaded one from icloud.
This is a fundamentally broken web app that is simply heartbreaking for your paying users. It was never this bad earlier.
Hi @ImpactFrames and @hitanshu , I’m sorry for your bad experience and perfectly understand your frusrtation. Sadly this issue has proven very hard to replicate, as it seems to only affect a few users.
We are deploying a number of measures to help us isolate and understand the issue better. I’ll keep you updated here as we make progress on the subject.
I understand that it’s hard to fix an issue that you’re not able to replicate, but that answer still doesn’t feel sufficient. I pay for Bear Pro and almost every day this week, the work I do on Bear Web will not show up on on the app on my iPhone.
Even now, I’m adding and updating things on my iPhone using the Bear app and it won’t show up on the web app. When I type things on the web app, it won’t show up in the app on my iphone. I’m making sure not to have both open and active, and that doesn’t fix the issue. I know that having the web app and the phone app open at the same can cause conflicts and two versions are created, so I tried opening both apps to force the web app to save an old version and the new version, and that doesn’t work either.
Is anyone still working to resolve this issue?
Hi @cia_garces , I understand your frustration. Yes we are actively working on this. We are in the process of adding more debugging tools to help troubleshooting specific edge cases. If you’re willing to help us with this (since we don’t have access to your data or traffic) I’d be more than happy to keep you posted and work with you on the issue.
@bru The most recent issue I had was that I created a note in the Bear app on my iPhone and that note didn’t show in the web app until about 2-3 days later. I honestly just told myself that there was a complete separation between the app on my iPhone and the web app on my computer because that was the only way I could deal with that level of frustration.
And for context, the reason why this has been so frustrating for me is because I have really bad ADHD and PTSD, and I struggled for a very long time to find tools and systems that actually help me in my day-to-day life. I literally use the Bear app every day to remember things, to keep myself organized and to make normally hard to do things easier, so having one of my main tools go from functional, effective and consistent to severely dysfunctional and inconsistent has been disorienting and destabilizing for me.
@bru This is my newest issue. As you can see in the web app screenshot, I’ve created new notes but those notes are not showing up in the Bear app screenshot for my phone. I created those new notes in the web app screenshot the day before yesterday.
Hi, thanks for the further feedback. In your first screenshot, I see that Bear Web is signaling a network issue or a failed sync. If you hover on the icon it should tell you a little more, could you share the details?
I still have my original page open and I did see the cloud with a slash through notifying that that page is is not connected to the internet or is just not syncing in general. I opened a new page (the 2nd screenshot) and it’s not showing a cloud with a strike through it, so maybe I should just move everything from the page that has the cloud with the strike through it to the Bear page that doesn’t have a strike through it?
Ok, that’s interesting. Yes you can move the work to the other tab and check if that syncs correctly. But please since you have it still open, don’t close this tab just yet, so we may try to investigate a little further.
