Immediate Sign Out

Bear Web
1

Operation system: Windows 11

Web Browser: Firefox

Bug report

What were you doing: Writing a note

What feature did you use:

What happened: Immediately after signing in I can see my notes and read them. As soon as I try to write something it kicks me out saying to sign into my account again. It does this when I create new notes too.

What did you expect to happen: The ability to edit and make new notes.

Feedback:

2

Hi and thank you for the feedback. This is clearly not the indended behaviour. Does it happen every time or was it on a single occasion? Your setup (firefox on windows11) sound pretty standard, do you happen to have any particular extension running? Thanks again for reporting this and your patience.

3

Hi there! It is happening every single time. I tried it on Firefox, and I tried it on Zen browser (which is a fork of Firefox).

Extensions that I am running are fairly standard too:

  • Ublock Origin
  • 1Password
  • TWP (translate webpages)

I will try it on Safari on my mac later today and let you know if that works. I can try it on Chrome to see if that has the same issue, but I prefer to avoid using Chrome whenever possible. Let me know what you want me to do next!

4

Hi there,

I have done some more testing. It seems to be something to do with my account perhaps? I have now tried on Safari on a different computer, and OSX instead of Windows. The behavior is the same.

  • Log in with my AppleID (an @me address)
  • I see my notes. I click one and I can read it.
  • I click on another note and it logs me out and asks me to log back in
  • I log back in, I repeat the process, it logs me out.

It is worth noting I can type in the first note that I open. I click away and it logs me out, and when I log back in, it does not save the text I just wrote.

The same behavior happens when I create a new file too.

5

Hello there!

Any chance you could point me in a direction to try and solve this issue? My pro is about to lapse and if I can’t get access to my notes on Windows I probably will have to move to another app soon as I need my notes readable on my work machine.

6

Hi, first of all, thank you for your patience and for the additional info. That really means a lot (and helps us troubleshooting). Sadly we’re still trying to replicate your same experience, so far without success. One question: is the note that causes your session to end always the same, or does it always happen with the second note you choose, no matter which note that is?

7

Hey there!

It happens on any note. It also happens when I start a new note from the web interface.

  1. I will see all my notes listed and not click on any of them
  2. I will click new note
  3. I will put the title into the note
  4. It kicks me out

Would you like me to record a video of this?

8

Hi @hellerphant thank you for the details! I found the error among the crash logs… but It’s very weird:
when you attempt to create the note, the iCloud API is rejecting the request with a justification of “Request Entity Too Large”, but I see that the size of the request is very small, well within the limits.

I’ll keep digging; in the meantime, is there a chance you exhausted the iCloud quota?

9

Welll nooooow I feel like an idiot. Never thought to check, and yes my iCloud data was at the limit. Made some space, works flawlessly now. Thank you!

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10

That’s great news! I will make sure we add some messaging on Bear Web for this eventuality.

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