Auto-logout Issue on Bear Web App

Bear Web
1

Operation system:Windows 10 22H2

Web Browser:Google Chrome 141.0.7390.123

Bug report

What were you doing:

  1. After logging into the Bear web app (web.bear.app), I was browsing or editing Markdown notes;
  2. The issue occurred even when continuing editing operations (e.g., typing text, modifying formats).

What feature did you use:
“Note Editing”, “Real-time Sync” features of the Bear web app, and the basic “Login Session Persistence” feature.

What happened:

  1. I was automatically logged out and redirected to the login page within 5 minutes after logging in;
  2. The auto-logout was more frequent when editing notes;
  3. I have tried adjusting Chrome settings (e.g., allowed pop-ups, disabled ad-blocking extensions, tested in incognito mode), but the issue still persists.

What did you expect to happen:

  1. To maintain a stable session after logging in, with timeout logout only after at least 30 minutes of inactivity;
  2. No auto-logout due to frequent operations while editing notes.

Feedback:

  1. I have ruled out possible causes such as unstable network, browser cache/Cookie errors, and cross-device login conflicts;
  2. In Chrome’s site settings for web.bear.app, “Pop-ups and Redirects” has been set to “Allowed”, while “Intrusive Ads” remains “Blocked” – I’m not sure if this is related to the issue;
  3. The Bear native app (on macOS/iOS) works normally; only the web app has this problem. Hope it can be fixed soon to resume my workflow.
2

Hi, thank you for the very detailed report and feedback!
To clarify, you’re experiencing being signed out of the session after a very short time, even if you were actively editing the notes. That’s certainly unexpected.

If you have the opportunity, could you verify if this happens on a different browser? If it doesn’t, it could be a browser extension that is somehow interfering with the session handling.

In the meantime we’re investigating the issue.

3

Hi there, thanks for looking into this! Just to follow up:

The automatic sign-out happens randomly—sometimes while I’m actively editing notes, other times shortly after logging in.

I’ve tested it on multiple browsers (Firefox, Edge, Vivaldi) and the issue persists. I don’t have any extra extensions installed on any of them.

Please let me know if you need more details (like my OS version, device info, or error logs) or if there’s any further step I should try to help troubleshoot.