What were you doing: I attempted to make a new note with images using Bear web and have it sync across my devices.
What feature did you use: New note creation and copy pasting an image.
What happened: I made the note on Bear web. It looked fine initially. When I went to the desktop app on my Mac, to my surprise, the note was blank. I went back to Bear web and found the note I had made. It was still there on Bear web so I refreshed the page. When I did that I lost the entire note there too, it was now blank. I then remade the note on Bear web. This time the text synced to my Mac desktop but not the images. I can add the image on Bear web (I was using copy and paste) but as soon as I refresh it disappears.
What did you expect to happen: I expected to see my note and images that I made on Bear web sync with the desktop app on Mac.
Hi, thanks for the feedback, we’re investigating. Were the two notes you created (the one that didn’t sync at all, and the one that did sync but without the images) identical, or anyway similar (similar text, same images)?
The notes were completely identical. The contents of the note were copy pasted from somewhere else.
I’ve noticed if I create a note and refresh immediately the note disappears. This only happens on my windows machine I have to use for work. I tried the same thing on iOS web and MacOS web and the note persisted. This seems to be a Windows or Microsoft Edge issue.
Thanks for the extra info. Yes if you refreshed immediately, Bear Web probably didn’t have a chance to save the note to iCloud yet, and the current design choice is to not keep a local copy of any user data (to minimise privacy and security concerns). However, the app should warn you if you try to refresh the page or close the tab when there is unsaved content…
thanks for sharing the extra info. if you waited that long and it still didn’t sync you are definitely experiencing a connection issue with iCloud: the sync shouldn’t take longer than 30 seconds at most (depending on network quality). Can you confirm no warning popup came up when trying to refresh the page? Thanks again for the patience.
To test this I made a new text only note on Bear web and also had my Bear app on my Mac side by side with it. The text only note did sync within the 30 seconds you mentioned. All updates to the text only note synced flawlessly to my Mac.
The issue happens when I insert an image. After that all syncing stops until I refresh. This affects every note on Bear. Nothing new saves to iCloud after I try to add an image.